It’s time you focused on your business imperatives of growth, cost control and driving customer loyalty
Veridian Cloud Contact Centre provides outstanding functionality, at the level of the best on-premise systems on a pay per usage model, with short implementation time, and no infrastructure costs.
Veridian Cloud Contact Centre solution was designed to speed up your operations, while simplifying the management complexity, increasing productivity, reducing operational efforts, and, ultimately, raise customer satisfaction levels.
Your contact volumes aren’t static all day so why should staffing levels be? Achieve balance in employee needs, customer satisfaction, and cost containment by ensuring the right agents with the right skills are available at the right time. By matching demand to your scheduled workforce, Veridian Cloud workforce management assists you in creating the best-case staffing scenario. Features include:
Veridian Solutions are the leading global contact centre solutions provider.
At Veridian Solutions we understand the critical value of providing world-class integrated call centre solutions that offer operational level business value, business process and interaction management optimisation to our clients.
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